You have mistaken us for your bank.
When you tried to send a message to your bank, you instead sent a message to us: MyBankTracker — a consumer advisory and news service that helps people understand banks, banking products like CDs, and how to make good financial decisions.
You should go to your bank's website, find the customer support phone number, and start there. I'm sure it's frustrating, but I hope you learn how to navigate through it all.
MyBankTracker.com is always here to help you learn about banking, including articles like these on how to avoid revealing your financial account information to hackers:
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How to Protect Yourself From Email Phishing
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Avoid Email Scams With These ‘Phish’ and Tips
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5 Online Banking Scams Every Consumer Should Know
Hope these articles will shed more light!